Are all university administration dysfunctional? In my some 7 years of university education, I have had extreme administrative/bureaucratic problems, due to which I’ve been forced to change degree programs, lost potential scholarships and lost a year’s worth of work. All of these stem from either no one telling me what I need to do to fulfil some sort of bureaucratic requirement or other people actually messing up said requirements themselves.
Other less-life-changing hurdles I’ve had to jump are e.g.
- reimbursement for travel costs not being paid out and requiring me to e-mail/call/visit multiple people over the course of two months to get the money
- not being able to use a compute cluster until two months after applying for access because everyone responsible is on holiday
- the “careers service” not answering their e-mails due to this “service” actually being done by two people part-time, both of which have left the university (there is no actual physical address for visiting said “service”)
- the HR department not giving me a contract which I needed for a residence permit, leading to a four-month-long bout of homelessness
I can no longer trust anything that happens or anything that anyone says at this university, but unfortunately these experiences just remind me of the same problems I had during my undergraduate studies, which was at a different university, and I have got no “justice” of any kind for any of these problems at any university. Is university administration/bureaucracy inherently disfunctional and something students just have to “deal with”?